Support capabilities

When you need us, we’ll review your applications and improve your process. Look to us for:

• Standard Training: Let us train your engineering group to excel.
• Custom Training: Let us design customized programs for working with unique applications.
• Trainer Kits: Look to our hands-on learning tools. They’re durable and portable, making them ideal for any setting.
• On-Line Training Courses: These courses provide an intuitive presentation – utilizing thorough training and product manuals. This is a cost-effective solution for ongoing training.
• Documentation/Online Support: For the information you need, look to our website for over 2,000 manuals and CAD files.
• 24/7/365 Support with ESSP: Under our Extended Support & Service Program, you can reach us on any day at any time.
• Global Account Management: Our highly trained global account team provides total project management support including engineering, conversion and retrofit services; programming assistance and application development; product/system training; testing, evaluation, validation, startup, network certification services; software maintenance and upgrade programs; documentation services; and special services for SCADA, networking, IT and data management enhancements.
• Repair Center: Because we constantly upgrade our operation, you can count on getting your equipment back in the shortest possible time
• Parts: Our large inventory of parts is available through the Vernon Hills Parts Center, where experienced, trained customer service representatives make sure you get what you need.